Frequently Asked Questions

To book a motel, start by using the search bar on our homepage. Enter your destination, check-in and check-out dates, and the number of guests. Click "Search," and you’ll see a list of available motels. You can filter the results based on price, location, amenities, or guest ratings to find the best option. Once you’ve selected a motel, click "Book Now" and follow the step-by-step process to confirm your reservation by providing your details and payment information. You’ll receive a confirmation email with all your booking details shortly after completing the process.

When logged in to your BookAMotel account, you can view your past and upcoming bookings, view cancelled bookings, save motels to your favourites list, and update your personal details.

Yes, BookAMotel requires a credit card for all online motel reservations. Some reservations require full payment upfront, while some of our partner channels may only require a credit card number to secure your booking without prepayment.

If you do not cancel reservations in accordance with the individual motel's cancellation policy, you may be charged for one night's motel stay, unless your online motel reservation required a full payment in advance or a minimum length of stay.

Our site is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

BookAMotel is committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more details.

Our reservation cancellation policies vary by location and travel partners. Please review the policies of each individual motel when confirming your travel reservation during the online reservation process

If you do not cancel your reservations based on the individual motel's cancellation policy, you may be charged for one night's motel stay, unless your online motel reservation required a full payment in advance or a minimum length of stay.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the individual motel's cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

Once you’re all signed up, and your property management system (PMS) is fully integrated with our online booking software, we’ll review your information and notify you that your motel has gone live on the site.

We charge a low 10% commission for each booking, and this will never change. We know motels don’t have huge profit margins, but we do also know that you need an online marketing tool that is dedicated to making your motel work. That’s where we come in. We are focussed solely on motels across Australia, and we want to help drive business your way and grow your motel.

Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay any commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.

Motel owners can request damage deposits from guests. Deposits can help cover any potential damage that a guest might cause — providing some assurance that your property will be treated respectfully. Alternatively, the damage may be covered by insurance. Check with your individual insurer for further details.